Frequently Asked Questions

At A2K, your satisfaction is our top priority. We’ve put together answers to the most common questions to help guide you through your jewellery journey with us. Whether you’re curious about shipping, customization, or returns, we’re here to ensure a smooth and joyful experience.

📦 Shipping & Delivery

We offer two shipping methods:

• Standard Shipping: $8 (7–14 business days) — Free on orders over $60

• Express Shipping: $30 (3–7 business days, with priority handling)

Yes! We offer free standard shipping on all orders over $60.

• Ready-made jewellery ships within 1–3 business days.

• Custom or personalized items take 7–14 business days to craft.

• Shipping time is in addition to processing time.

• Standard shipping takes 7–14 business days. Express shipping takes 3–7 business days.

Yes, we ship worldwide! Please note that international orders may be subject to customs fees or duties, which are the responsibility of the customer.

Once your order ships, you will receive a shipping confirmation email with a tracking number to monitor your parcel.

🛍️ Orders & Processing

• Ready-made items: 1–3 business days

• Custom/personalized jewellery: 7–14 business days

Orders placed on weekends or holidays are processed on the next business day.

Yes. For your convenience, we ship mixed orders in one parcel once the custom piece is ready.

Unfortunately, we begin processing immediately. Once your order is confirmed, it cannot be cancelled or modified.

💎 Product & Customization

Absolutely! Many of our pieces allow for custom engravings, initials, birthstones, and more. Simply choose your customization options on the product page or contact us at support@a2k.london for special requests.

We use a variety of high-quality materials including 925 sterling silver, 18k gold plating, and moissanite stones, all chosen for their beauty and durability.

Yes. All our moissanite stones are ethically sourced and carefully selected for brilliance and quality, offering a sustainable alternative to diamonds.

♻️ Returns & Exchanges

We accept returns within 30 days of delivery for non-personalized items in original, unworn condition with tags and packaging intact.

Personalized and custom jewellery is final sale and non-refundable, unless there is a manufacturing defect, in which case we’ll replace or refund the item at no cost.

Return shipping is the customer’s responsibility. We recommend using a tracked shipping method to ensure safe return.

Refunds are issued within 14 days after we receive and inspect the returned item.

🧾 Payment & Security

We accept major credit/debit cards, PayPal, and other secure payment options offered at checkout.

Yes. All transactions are encrypted and processed through secure, PCI-compliant systems to protect your data.

🛠️ Warranty & Repairs

Yes, we offer a 90-day craftsmanship guarantee on all items. If you experience any issues related to manufacturing defects, contact us for a solution.

Please contact us immediately at support@a2k.london with photos and your order number. We’ll cover return shipping and arrange a replacement or refund.

📩 Contact & Support

Feel free to email us anytime at support@a2k.london. Our support team is available Monday–Friday to assist you.

Yes! Whether you’re planning a special gift or need help with a custom design, our team is happy to assist. Reach out via email to discuss your vision.

We are currently an online-only boutique, allowing us to bring beautiful jewellery directly to your doorstep with care and convenience.

Do You Have Any Question?

If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.

30-Day Returns

Return non-personalized items hassle-free within 30 days.

Custom Jewellery

Add your unique touch with engraving or birthstones.

Free Shipping

Enjoy free standard shipping when you spend $60 or more.

Quality Guarantee

All pieces are crafted with care and backed by our 90-day warranty.